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     Sales Policy

    Due to the nature of the types of products that we sell which are considered personal use items,for hygienic reasons, all sales are final with the exception the eligible wig manufacturers listed below.

    Returns Policy

    Hair & Beauty Canada does not issue refunds so please order carefully.

    Returns will be permitted for an exchange or store credit from the product manufacturers listed below within 7 days of receipt. Only one exchange per order is admissable. Store credits are valid for 30 days only. We do not give refunds. No exceptions!

    Eligible Returns -

    Returns will be accepted for products from any of the following brand manufacturers:

    Easi Part and Easi Volume
    Jon Renau (Synthetic & Human Hair Wigs) ***Ladies Wigs Only
    Smart Lace (Synthetic and HD Wigs)
    Envy Wig Products
    Expressions (Synthetic Wigs)
    New Image (Synthetic Wigs & Human Hair Wigs)
    Forever Young (Synthetic Wigs)
    New Look (Synthetic Wigs)
    Any and all other items not included on the above list, including discounted, sale, clearance or promotional store items are final sale.

    How to Return an Eligible Product


    Customers must request a RMA# (Return Merchandies Authorization Number) before sending back returns. Packages received without an RMA# will be refused and returned to sender. RMA numbers must be requested within 48 hours of receipt of your order delivery.

    Please call 1.800.586.3199 and press prompt #4 for Return Instructions or simply login to your store account, click on Past Orders, and select the item that you wish to return to request your authorization number.

    If the item you wish to return/exchange is eligible for return, we will contact you within 24 hours with return instructions and a RMA# If your item is not eligible, it will be denied and an RMA will not be issued. Any items sent without an approved RMA (Return Merchandise Authorization) will be refused and returned back to you at your cost.

    A restocking fee of 15% applies to all synthetic wigs and and 30% fee to all human hair wigs that are eligible for return plus processing fees. Customers are responsible for all associated shipping costs.

    Returnable items must have not been brushed or worn and free from scents such as smoke or perfume. All packaging and product tags must in tact. Hair & Beauty Canada reserves the right to refuse any returns that do not meet above requirements at our discretion and items will be shipped back at senders cost.

    Store Credit / Exchange Processing

    You should expect to receive your store credit (if eligible) within four weeks of giving your package to the return shipper, however, in many cases you will receive your credit sooner. The store credit processing period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    Shipping

    Hair & Beauty Canada ships anywhere in Canada, USA and most international destinations. Shipping fees are based on your location. 

    We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We offer flat rate shipping however extra charges may apply when shipping to international destinations.

    We offer flat rate shipping so no matter how many items you order - -you only pay one low rate! For a simple flat fee, have your orders delivered right to your home or office. To view shipping rates, you may view them as you go through check out before you place your order. Express and priority shipping is available upon your request. Simply select your desired shipping method at check out.

    Shipping Providers

    The shipping companies we use are UPS, Canada Post and FedEx Canada.

    Delivery times 

    Order delivery times are based on the shipping method you have selected. Options available for most products is 3-5 days, 7-10 days and 7-14 days.

     

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