- RETURNS POLICY
Hair & Beauty Canada offers returns, exchanges, and store credit on over 1,000 items in our store based solely on manufacture return policies. Returns & Exchanges are Available for over 1,000 items Online!
Sale Items are ALWAYS final sale regardless of the brand. All sale items and discounted items are final sale. Customised products such as custom human hair wigs are also final sale.
We offer one exchange per order and store credits are valid for 90 days.
Returns will be permitted for an exchange or store credit from the product manufacturers listed below within 7 days of the receipt or delivery which will be identified from the delivery tracking number. Hair & Beauty Canada does not issue refunds, unless an order is cancelled or cannot be fulfilled, so please order carefully. Please read on to view eligible items and full policy. >> READ MORE...
FREQUENTLY ASKED QUESTIONS
How can I get help with online shopping?
Please read our online shopping guide for the best online shopping experience.
How long will it take to get my order?
Your order will be shipped and delivered based on the delivery method you chose when you placed your order with us.When your order ships you will receive an email notification. We also encourage you to log into your account to check your shipping status and retrieve your tracking information.We strive to have all of our orders delivered in a timely fashion but for logistics reasons being an online company with various warehouse locations, we are not always able to communicate instantaneously with tracking updates.
Do you offer free shipping?
Yes we offer promotions for free shipping based on location for most locations within Canada. Some exclusions apply.
What forms of payment do you accept?
We accept Visa, Master card or PayPal payments. Payment via email transfer is also accepted upon request. Simply email us in advance if you would like to send an etransfer.
Where are you located?
We are based online out of beautiful British Columbia with warehouses in Ontario and Quebec to ship your orders directly to you.
Please find additional answers to the most commonly asked questions below.
Hair & Beauty Canada ships anywhere in Canada, USA and worldwide.We offer flat fee shipping rates to make shipping cost less for our shoppers. The best thing about thing about flat rate shipping so no matter how many items you order - -you only pay one low rate! For a simple flat fee, have your orders delivered right to your home or office. To view shipping rates, you may view them as you go through check out before you place your order. Express and priority shipping is available upon your request. Simply select your desired shipping method at check out.
Order delivery times are based on the shipping method you have selected. Options available for most products is 5-10 days and 7-14 days. Once an order is shipped it is out of our control as to when it is delivered.Be mindful that if you choose 14 day delivery, that is when your order will be delivered. Unless you have selected faster options, please be patient while we get your orders ready for you.