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    Customer Support & FAQs

    Wig Store Customer Support & FAQs | Canada

    Have a question? You're in the right place. Browse our FAQs below for quick answers — or contact us and we'll be happy to help.

    Returns & Exchanges

    Do you allow returns?
    Yes — returns are accepted on eligible items from select brand manufacturers. A 15% restocking fee applies, which is standard in the retail industry.

    What is your returns policy?
    We offer a straightforward return and exchange process for eligible products. Please review our full Returns Policy for complete details.

    Do you offer refunds?
    We do not offer monetary refunds. However, exchanges are available on most products depending on the brand manufacturer.

    Which products are eligible for a return or exchange?
    Returns and exchanges are accepted for products from the following brands:

    • Easi Part and Easi Volume
    • Jon Renau (Synthetic & Human Hair Wigs) — Ladies' Wigs Only
    • Smart Lace (Synthetic and HD Wigs)
    • Hairdo Wigs (excluding special order pieces)
    • Raquel Welch (excluding special order pieces)
    • Expressions (Synthetic Wigs)
    • New Image (Synthetic & Human Hair Wigs)
    • Forever Young (Synthetic Wigs)
    • New Look (Synthetic Wigs)

    Can I return a sale item?
    All sale-priced and discounted items are final sale and are not eligible for return or exchange.

    Payment Options

    What forms of payment do you accept?
    We accept Visa, Mastercard, and PayPal. We also accept alternate payment methods including bank wire transfers, certified cheques, and email money transfers via online banking.

    To arrange an alternate payment method, please email us at shop@wigstorehairandbeautycanada.ca and we'll provide instructions.

    Do you accept cheques or money orders?
    Yes — we accept certified cheques and email money transfers. Please contact us at shop@wigstorehairandbeautycanada.ca to arrange payment before placing your order.

    Do you offer payment plans?
    Payment plans are available exclusively for our custom human hair wigs from the Styles Collection, with 50% required as a deposit. All other purchases must be paid in full at the time of checkout.

    Browse our custom human hair wigs here.

    Coupon Codes & Store Promotions

    How can I get a coupon?
    Visit our Coupons page for current offers, or sign up for our email newsletter to receive exclusive savings of up to 70% off.

    Can I use two coupon codes at once?
    No — only one coupon code may be applied per order, as per our store policy.

    Can I use a coupon after placing my order?
    Coupon codes must be entered at checkout before the order is placed. Codes cannot be applied retroactively. You must be logged into your account for the discount to be applied successfully.

    Can I use my store credit and a coupon code together?
    No — our system only allows one code to be entered in the discount field at a time.

    How long does store credit last?
    Store credit is valid for 90–120 days from the date of issue.

    How do I apply my discount or credit code?
    Enter your code in the coupon/discount field at checkout. Codes are case-sensitive — enter them exactly as shown, with no spaces.

    Why isn't my coupon code working?
    Please check the following:

    • Ensure the code is entered exactly as shown (codes are case-sensitive)
    • Confirm the code has not expired or been previously used
    • Try clearing your browser cache and cookies, then re-enter the code
    • Make sure you are logged into your account

    If you're still experiencing issues, please contact us and we'll escalate to our technical team.

    Shipping & Delivery in Canada

    For full details, please visit our Shipping Policy page.

    Do you offer free shipping?
    We periodically run free shipping promotions based on order value and location. If a promotion is active, the free shipping option will appear automatically at checkout. Some regional exceptions may apply.

    How much does shipping cost?
    We offer flat-rate shipping on all orders. Standard shipping is approximately $20–$30 CAD and express shipping is approximately $35–$40 CAD, depending on your location. You can view your exact shipping rate at checkout before completing payment.

    Do you ship internationally?
    We ship to most countries worldwide. Please note: we do not currently ship to the United States.

    How will I know when my order has shipped?
    You will receive an email notification once your order has been dispatched. You can also log into your account to check your order status and retrieve tracking information.

    Can you ship to a PO Box?
    We can ship to PO Boxes via Canada Post, though this may cause delays. Most orders ship via courier (e.g., UPS Ground), which cannot deliver to PO Boxes. We strongly recommend providing a physical delivery address. If a PO Box is necessary, please include clear delivery instructions in the order comments.

    When will my order arrive?
    We strive to deliver all orders within your selected delivery timeframe. If you need your order by a specific date, please select the appropriate shipping method at checkout and note your required delivery date in the order comments. We operate from multiple warehouse locations across Canada to serve you efficiently.

    About Hair & Beauty Canada

    How long have you been in business?
    Hair & Beauty Canada has been proudly serving customers across Canada and worldwide since 2007.

    Do you have a physical store?
    We are exclusively an online wig retailer in Canada and do not accommodate walk-in customers. We offer a fair return and exchange policy on most items so you can shop with confidence.

    Where are you located?
    We are based in beautiful British Columbia, with warehouse locations in Ontario and Québec to ensure fast, reliable delivery across Canada.

    Still Have Questions?

    Our team is here to help. Visit our Contact Us page to get in touch.