We allow returns on eligible items listed specifically by brand manufacturer. If you
order something and want to exchange it you may do so provided it is one of the eligible brand vendors. A small restocking fee
Returns will be accepted for products from any of the following brand manufacturers:
Easi Part and Easi Volume Jon Renau (Synthetic & Human Hair Wigs) ***Ladies Wigs Only Smart Lace (Synthetic and HD Wigs) Envy (Synthetic Wigs) Expressions (Synthetic Wigs) New Image (Synthetic Wigs & Human Hair Wigs) Forever Young (Synthetic Wigs) New Look (Synthetic Wigs)
also will accept alternate forms of payment such as bank wire, certified
cheques or email money transfers via online banking. To pay for your order using any of the "alternate
methods", please email us and we will be happy to send you
instructions on how to place your order. We can be reached at the following email address:
We also will accept alternate forms of payment such as bank wire, certified cheques or email money transfers via online banking. To pay for your order using any of the "alternate methods", please email us and we will be happy to send you instructions on how to place your order. We can be reached at the following email address: firstname.lastname@example.org
No. It is not possible to apply a coupon code after an order has been placed. Coupon codes must be entered at the time of placing the order and a customer must be logged into their account in order for the system to accept and apply the discount.
Please check that you have entered your coupon correctly and that the coupon your usings has not already expired or been used by you previously.
Coupon codes are case-sensitive. Please make sure
that you type the code exactly as shown with no spaces. Tip: Also try opening and closing your browser or clearing your cookies / cache then enter your code again.
* If you are still
having troubles, please email us or send us a text message and we will escalate
the issue to our technical team. Thanks
Yes, we are shipping during quarantine with little to no delays. Please be mindful however, that for your safety and hours, we have reduced persons shipping from the warehouse as well as days for shipments. For this reason, you may not always receive an immediate shipping confirmation tracking number even though your order has already shipped. Rest assured, your order is most likely on its way and as soon as we get the tracking numbers, we will update it in your store account at which time you will receive an email where you can track your order online. It is our pleasure to serve you and we are all working diligently to get orders out to you as soon as we can. Have a wonderful day and stay safe!
Sometimes, we offer free shipping promotions for
orders over a certain amount based on location. If we are running a promotion,
the free shipping option will display on the check out page. If it is not
displaying it means that the promotion is not currently running.
During checkout, you will see a notification letting you know whether or not your item is eligible for free shipping such as: Free shipping over $50 or Free Shipping Over $100.
Simply choose the option that works best for you.
Please note: Some exceptions apply based on locations and regions. For more information about our free shipping policies, READ HERE
We offer flat rate shipping for all orders as well
as free shipping promotions based on order amount. Standard shipping is similar
to Canada Post's rates between $10- $16.00 CAD and $20 - 40 for express shipping based on locations.
*TIP: *You may view your shipping
rates in check out before making payment to see what the rates are for your
location before placing your order.
If you still have questions about shipping please feel free to contact us.
We strive to have all of our orders delivered in a timely fashion but for logistics reasons being an online company with various warehouse locations, we are not always able to communicate instantaneously with tracking updates.
What we can guarantee is that your order will be delivered to you within your selected delivery date. If you need your order by a certain date, please be sure to select the
appropriate shipping method when you place your order and also make a note of
your anticipated delivery date in the comments section when you place your
order. More info about shipping and processing orders can be viewed below.
Human hair wigs are more realistic
looking than synthetic wigs but human hair wigs require more care. Human hair
wigs can last up to 2 years and synthetic wigs last around 6 months. Human hair
wigs can be colored or dyed as you like, synthetic wigs cannot.
come already styled out of the box, human hair wigs need to be styled and
maintained. Both wigs are great. It's just based on your own personal
preferences and lifestyle as to which would be best for you.
You can learn more about what to expect with human hair wigs, at the link below:
Heat should never be used on Synthetic Wigs because it can cause damage to the fibres such as melting or matting.
There are wigs that are synthetic that allow heat and these are chemically treated kanekalon fibre wigs. On these types of artificial wigs, you can safely use heat appliances like curling irons, or straightening irons. See heat friendly fibre wigs below.
Do not worry. Your wig will not fall off. The wigs offered on our website are are very secure and do not fall off.
You may also use tape or glue or adjust the sizing inside of the wig cap for a
tighter fitting wig. Many customers also order a special ordered custom made wig to ensure that the wig is sized to suit. Learn more about our Custom Wigs by filling out the following form:
Unlike your own growing hair on scalp, these human hair pieces can no longer get nourishment and moisture from roots and can appear flat and lifeless as a result. This can easily be remedied by using the right products when washing, styling and storing your wigs.
Human hair products should be handled with care. The lifespan of a human hair wig, hairpiece or hair extensions largely depends on how they were worn and taken care of. Using incorrect shampoos/conditioners, frequently using heating tools, dyeing, heavily styling may shorten lifespan.
Shop for the right products to care for your human hair wigs and pieces below:
Full lace wigs that are applied with glue are meant
to be worn for up to 30 days straight at at time. You are free to remove your
wig sooner than that for washing but most people like to leave it on for a
longer time. It's entirely up to you.
A custom made human hair wig costs between $1200
and $2000 CAD. The price depends on a variety of factors such as hair length,
wig cap style, hair density, hair type and colour. The best way to know is to
request a free quote. Please email us at
email@example.com for a free quote. Thanks
We do not have a catalog. Our website showcases
most of our products. If you would like us to mail you some brochures, email us your mailing address and we will
send some brochures out to you. Our email address is
We are exclusively an online store and do not serve walk-in customers. We understand that you may want to try on wigs first however we do offer a fair return / exchange policy on most items in our store.
If you have selected the wrong color and your item is returnable, you can exchange it. Please give us a try and browse our online selection.
You first, need to sign up for a store account. Opening a store account is free. Simply click on the store account link at the top of our website and follow instructions. Once your account has been activated you will automatically be eligible to receive points on your first order. Our system requires an active account with the password to be eligible for the the reward points. Please Note: You must be logged in to collect points.
You can earn points by simply visiting our website (online store) once per week, sharing links on social media, following our social media accounts or simply by making purchases.
You must be logged in to your store account in order to see points available and points needed to purchase. When you are ready to place your order you simply need to click on the option “pay with points” in order to apply your points payment to your purchase. Once points or applied the only thing you need to do is pay the balance if there is one.
Yes, you can earn free bonus points by sharing our products on social media or simply by visiting our website once per week. Note that you must be logged in to your account for your visits to be counted for points.