Help Center

Frequently Asked Questions - Get Answers to Your Questions

Returns Policy

Do you allow returns?

What is your returns policy?

Do you offer refunds?

What products are eligible for a return or exchange?

How much is your restocking fee on returns?

Can I return something I bought on sale?

Payment Options

What forms of payment do you accept?

Do you accept cheques or money orders?

Do you offer payment plans or lay away plans?

Coupon Codes | Store Promotions

How can I get a coupon?

Is it possible to use two coupon codes at once?

Can I use a coupon after I already placed my order?

Do you have any coupons or sales going on right now?

Why is my Coupon code not working?

Do you have a Rewards Program?

Can I use a coupon code more than once?


Are you shipping during quarantine?

Do you offer free Shipping?

How much does shipping cost?

How will I know about my shipping status?

Will you ship to a Post Office PO Box?

How soon will you ship my products or order?

Wig Help

How often should I wash or wear my wig?

How do I take care of my wig?

What's the difference between a human hair wig and a synthetic wig?

How will I know that the wig will fit or how to know my size?

How much do your synthetic wigs costs in price range please?

Where are the colour charts and how do they work?

I am unable to see the color charts properly. Can I get more help?

Do you make custom wigs?

How much does it cost to order a custom wig?

Can I swim in my wig?

Will my wig fall off?

How do I put on lace wigs?

How long can I wear my full lace wig?

Can I use a curling iron on my wig?

What wig brands do you carry in your store?

Do you sell stock full lace wigs?

How do I know whether an item on your website is in stock?

How long does it take to order a custom wig?

General Questions

Do you have a catalog?

Store Information

How long has your business been in operation?

Do you have a store where I can try wigs on?

Where are you located?

Rewards Points Program

How can I earn points?

How much money do I earn?

How can I see how many points I have?

How do I know if I have enough points to pay for something?

Is it possible to pay for an entire order points only?

Are there any other ways I can earn additional free points?