Help Center

Frequently Asked Questions - Get Answers to Your Questions

Returns Policy

Do you allow returns?

What is your returns policy?

Do you offer refunds?

What products are eligible for a return or exchange?

How much is your restocking fee on returns?

Can I return something I bought on sale?

Payment Options

What forms of payment do you accept?

Do you accept cheques or money orders?

Do you offer payment plans or lay away plans?

Coupon Codes | Store Promotions

How can I get a coupon?

Is it possible to use two coupon codes at once?

Can I use a coupon after I already placed my order?

How can I be notified about sales or get more coupons?

Why is my Coupon code not working?

Can I use a coupon code more than once?

Do you have any store promotions running currently?

Shipping

Are you shipping during quarantine?

Do you offer free Shipping?

How much does shipping cost?

How will I know about my shipping status?

Will you ship to a Post Office PO Box?

When will my order arrive?

Wig Help

How do I take care of my wig?

How often should I wash or wear my wig?

What's the difference between a human hair wig and a synthetic wig?

Can I use a curling iron or heat on a synthetic wig?

How will I know that the wig will fit or how to know my size?

How much do your synthetic wigs costs in price range please?

Can I swim in my wig?

Will my wig fall off?

How do I put on lace wigs?

Why does my human hair wig look flat?

How do I apply a human hair lace wig?

How long can I wear my full lace wig?

Do you sell stock full lace wigs?

Do you make custom wigs?

How much does it cost to order a custom wig?

How long does it take to order a custom wig?

General Questions

Do you have a catalog?

COLOUR CHARTS

Where are the colour charts and how do they work?

I am unable to see the color charts properly. Can I get more help?

Store Information

How long has your business been in operation?

Do you have a store where I can try wigs on?

Where are you located?

Rewards Points Program

How can I earn points?

How much money do I earn?

How can I see how many points I have?

How do I know if I have enough points to pay for something?

Is it possible to pay for an entire order points only?

Are there any other ways I can earn additional free points?

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