Help Customer Support FAQs

HELP - CUSTOMER SUPPORT - FREQUENTLY ASKED QUESTIONS

GET ANSWERS TO YOUR QUESTIONS

Do you allow returns?
We allow returns on eligible items listed specifically by brand manufacturer. If you order something and want to exchange it you may do so provided it is one of the eligible brand vendors. A small restocking fee applies.

What is your returns policy?
If there is something you want to return, we offer a hassle-free return policy. Please find more information about which products are eligible for return here:

Do you offer refunds?
No, sorry. We do not offer refunds however we do offer exchanges on most products based on brand manufacturer.

Returns Policy

What products are eligible for a return or exchange?
Eligible Returns -

Returns will be accepted for products from any of the following brand manufacturers:

Easi Part and Easi Volume
Jon Renau (Synthetic & Human Hair Wigs) ***Ladies Wigs Only
Smart Lace (Synthetic and HD Wigs)
Envy (Synthetic Wigs)
Expressions (Synthetic Wigs)
New Image (Synthetic Wigs & Human Hair Wigs)
Forever Young (Synthetic Wigs)
New Look (Synthetic Wigs)

How much is your restocking fee on returns?
Our restocking fee is 15% which is the standard amount in the retail industry.

Can I use my credit code and a discount coupon at the same time?
No. Our system only allows for one code to be entered in the discount box at a time

How long does my store credit last?
The store credit is usually 90 - 120 days and will be valid within that time frame.

How do I apply my discount code?
The credit code that you receive needs to be entered as a coupon in the coupon box at checkout.

Can I return something I bought on sale?
Sale priced and discounted items are final sale.

Payment Options

What forms of payment do you accept?
We accept Visa, Master card or PayPal payments.

We also will accept alternate forms of payment such as bank wire, certified cheques or email money transfers via online banking. To pay for your order using any of the "alternate methods", please email us and we will be happy to send you instructions on how to place your order. We can be reached at the following email address: shop@wigstorehairandbeautycanada.ca

About Us

Do you accept cheques or money orders?
We also will accept alternate forms of payment such as bank wire, certified cheques or email money transfers via online banking. To pay for your order using any of the "alternate methods", please email us and we will be happy to send you instructions on how to place your order. We can be reached at the following email address: shop@wigstorehairandbeautycanada.ca

Do you offer payment plans or lay away plans?
Payment plans are currently only available for our human hair wigs from the Styles Collection.

All other in store online purchases must be paid for in full at time of purchase.
Payment plans are only available for our custom human hair wigs requiring only 50% down. You can view those styles here

Payment Options
What forms of payment do you accept?
We accept Visa, Master card or PayPal payments.

We also will accept alternate forms of payment such as bank wire, certified cheques or email money transfers via online banking. To pay for your order using any of the "alternate methods", please email us and we will be happy to send you instructions on how to place your order. We can be reached at the following email address: shop@wigstorehairandbeautycanada.ca

COUPON CODES & STORE PROMOTIONS

How can I get a coupon?
1. Visit our COUPONS page for free coupons, sign up for our newsletter.

Is it possible to use two coupon codes at once?
As per store policy, only one coupon may be applied per order. Thank you for your cooperation.

Can I use a coupon after I already placed my order?
It is not possible to apply a coupon code after an order has been placed. Coupon codes must be entered at the time of placing the order and a customer must be logged into their account in order for the system to accept and apply the discount.

How can I be notified about sales or get more coupons?
Please sign up for our email newsletter to get your free coupons for savings up to 70% off.

Why is my Coupon code not working?
Please check that you have entered your coupon correctly and that the coupon has not already expired or been used by you previously.
*Coupon codes are case-sensitive. Please make sure that you type the code exactly as shown with no spaces. Tip: Also try opening and closing your browser or clearing your cookies / cache then enter your code again.
* If you are still having troubles, please email us or send us a text message and we will escalate the issue to our technical team. Thanks
coupon duration and expiry. Thank you for your understanding and cooperation.

Do you have any store promotions running currently?
Please click below to check for new store promotions.

SHIPPING RATES & DELIVERY

Shipping

Do you offer free Shipping?
Sometimes, we offer free shipping promotions for orders over a certain amount based on location. If we are running a promotion, the free shipping option will display on the check out page. If it is not displaying it means that the promotion is not currently running.During checkout, you will see a notification letting you know whether or not your item is eligible for free shipping such as:
Free shipping over $50 or Free Shipping Over $100.
Simply choose the option that works best for you.Please note: Some exceptions apply based on locations and regions.

How much does shipping cost?
We offer flat rate shipping for all orders as well as free shipping promotions based on order amount. Standard shipping is similar to Canada Post's rates between $20-30CAD and $35- 40 CAD for express shipping based on locations.*TIP: *You may view your shipping rates in check out before making payment to see what the rates are for your location before placing your order.
If you still have questions about shipping please feel free to contact us.

Do you ship internationally? We can ship to most countries worldwide. Currently we do not ship to the United States.

How will I know about my shipping status?
Your order will be shipped and delivered based on the delivery method you chose when you placed your order with us.When your order ships you will receive an email notification. We also encourage you to log into your account to check your shipping status and retrieve your tracking information.

Will you ship to a Post Office PO Box?
We can ship to a PO box using Canada Post but at times this could delay your order. Most of our orders ship with a courier like UPS Ground so shipping to a PO box might be difficult. *We strongly encourage customers to provide a physical delivery address for orders.If using a PO box is necessary please leave us clear instructions for delivery in the comments section of your order. Thanks

When will my order arrive?

We strive to have all of our orders delivered in a timely fashion but for logistics reasons being an online company with various warehouse locations, we are not always able to communicate instantaneously with tracking updates.
What we can guarantee is that your order will be delivered to you within your selected delivery date. If you need your order by a certain date, please be sure to select the appropriate shipping method when you place your order and also make a note of your anticipated delivery date in the comments section when you place your order. More info about shipping and processing orders can be viewed below.

STORE INFORMATION

How long has your business been in operation?
Hair and Beauty Canada has been in business successfully since 2007 selling wigs to customers in Canada and worldwide. You can learn more about us at the link below.

ABOUT US

Do you have a store where I can try wigs on?
We are exclusively an online store and do not serve walk-in customers. We understand that you may want to try on wigs first however we do offer a fair return / exchange policy on most items in our store.

If you have selected the wrong colour and your item is returnable, you can exchange it. Please give us a try and browse our online selection.

Where are you located?
We are based online out of beautiful British Columbia with warehouses in Ontario and Quebec to ship your orders directly to you.

Customer Support
How can I speak with someone or get help?
Visit our contact us page below. Thanks

Contact Us

Love My Trinity Wig - Best Hair Ever

I recently purchased the Trinity Lace Human Hair Wig from this store, and I couldn't be happier with my decision! This wig has truly transformed my look and boosted my confidence to new heights.

Firstly, let me start by saying that the quality of this wig is exceptional. Made with 100% human hair, it looks and feels incredibly natural. The 20 inches of layered, long wavy hair give me the glamorous, yet effortlessly chic look I've always dreamed of. The natural scalp and undetectable lace make it virtually impossible for anyone to tell that it's not my own hair.

The color, Frosted with a Dark base and auburn highlights, is absolutely stunning. It adds dimension and depth to my hair, and the wavy texture gives it a touch of effortless elegance. With a density of 180%, this wig is incredibly thick and full, giving me a voluminous head of hair that turns heads everywhere I go.

But what truly sets this wig apart is its softness and durability. The remy Virgin Hair used in its construction is of the highest quality, making it not only soft to the touch but also long-lasting. Despite its luxurious look and feel, it's surprisingly easy to take care of, giving me maximum bang for my buck.

Overall, I couldn't be more impressed with the wig. It has exceeded all my expectations and has become an essential part of my everyday look. If you're looking for a high-quality, natural-looking wig that will make you feel like a million bucks, look no further – this is the one for you!

Mickey

I love my latest purchase! As I have come to expect, she is exactly what I ordered and is of the highest quality! Thanks again for helping me feel like myself 😊

My Review of the Alicia Ray Human Hair Wig from Hair & Beauty Canada

As someone who's always been a fan of effortlessly chic hairstyles, finding the perfect wig that combines style and natural beauty has been a journey. However, my search came to an end when I discovered the Alicia Ray Human Hair Wig from Hair & Beauty Canada. Let me share with you my experience and why I couldn't be happier with my purchase.

First and foremost, let's talk about the color. The dark chocolate brown shade of this wig is absolutely stunning. It's rich, vibrant, and exudes sophistication. The subtle waves add a touch of glamour, giving the wig a natural flow that perfectly complements any look or occasion.

What truly sets this wig apart is its remarkable quality. Crafted from 100% human hair, it feels incredibly soft and luxurious to the touch. The lace front construction ensures a seamless blend with my natural hairline, creating a flawless and realistic appearance. I've received countless compliments from friends and strangers alike, all amazed by how natural and effortless my hair looks.

One of the things I appreciate most about the Alicia Ray Human Hair Wig is its versatility. Whether I'm heading to a formal event or simply running errands, this wig effortlessly elevates my style and boosts my confidence. It's easy to style and maintain, allowing me to experiment with different looks and hairstyles without any hassle.

Furthermore, the customer service provided by Hair & Beauty Canada has been exceptional. From the moment I placed my order to the prompt delivery of my wig, their team has been professional, helpful, and attentive every step of the way. It's clear that they are truly passionate about providing their customers with the best possible experience.

If you're in search of a high-quality, natural-looking wig that will make you feel confident and beautiful, look no further than the Alicia Ray Human Hair Wig from Hair & Beauty Canada. With its stunning color, impeccable craftsmanship, and unbeatable versatility, it's truly a game-changer. I couldn't be happier with my purchase, and I highly recommend it to anyone looking to elevate their style with ease.

Fabulous Hair Bun in Black

I bought four of these. I work at a bank and these are perfect for work. I have thin hair and it never look neat and these buns do the trick.
They are comfortable and easy to apply.I highly recommend! Great customers service, free shipping and I got a gift in my parcel. Thank you Hair & Beauty Canada!

I love this wig

I already have ordered 2 of these previously. It is a beautiful wig. It fits a bit large but there are straps to adjust so that worked out fine.
Quality is remarkable. It looks like my own hair. You will love this wig.

Help Customer Support FAQs

Pairs well with

Let customers speak for us