Contact Us | Customer Service Department

Help & Information

Where are you located?

Hair & Beauty Canada is an online e-tailer located in BC Canada with warehouses in Ontario and Quebec.

How can I contact customer support

You can reach customer support by sending us text messages to:

1+ 604.343.6990

Customer support agents are available 24 hours a day 7 days a week. Response times are usually immediate and up to one hour.

You may also reach us from any product page on the whatsapp button or ask a question buttons as well.

Lastly, you can email us at: hello@wigstorehairandbeautycanada.ca

Where can I view colour charts for wigs?

Colour charts can be viewed here: COLOR CHARTS

You may also view colours within product tabs in the photo slide show

How do I know what colour a certain number is for a wig?

Colour codes vary from one manufacturer to another but the basic rule of thumb is that the lower the number, the darker the shade is and the higher the number the lighter the shade is. The darkest colour in most manufacturers is BLACK, colour 1 or 1B Off Black.

Colours that include the letter H usually refer to the word: "Highlight" which means the number following the H is the highlighted colour and the number before the H is the base colours.

Colours that include the letter F usually refer to "Frosted" colours which is a lighter highlighted distribution of colour within the base shade

Colours with a / indicate an equal blend or 50/50 colour distribution.

Similarly, colours with R can mean "Rooted" where the colour has a darker root.

Please find below, additional rules of thumb regarding colour chart. This should only be used as a guide. No two colours are the same. Further, human hair colours are usually lighter than synthetic or heat-resistant fibres so choose wisely.

1, 1B - Black Colours

2, 4, 6 - Dark to Medium Brown / Chestnut Brown

8, 10 - Golden Browns

12, 14, 16, 18 - Ash Blondes

22, 24 - Wheat or Honey Blondes

27 - Strawberry Blonde

613 - Bleach Blonde

30 - Light Auburn

33- Dark Burgundy

130 - Henna Red

51, 56 - Grey, Silver, Brown Mixes

60 - White

How can I measure my head?

Most of the wigs in our store are one size fits all, however it is always good to measure your head to know what your circumference is. This also helps when ordering human hair custom wigs. Please refer to the chart below;

WIG & HEAD SIZES

Where can I get more information about wigs?

You can get lots of information including videos about wigs and how to care for them at the link below.

WIG CARE