Returns & Exchanges Policy - HAIR AND BEAUTY CANADA

Returns & Exchanges Policy

Sales Policy


Due to the nature of the types of products that we sell ("personal use items") for reasons, all sales are final for hygienic reasons with the exception the eligible wig manufacturers listed below. Please note that all sales and discounted items, including items on our Clearance pages, will also be a final sale.

Returns Policy

Hair & Beauty Canada does not issue refunds (only store credits) so please order carefully.

Returns will be permitted for an exchange or store credit from the product manufacturers listed below within 7 days of receipt. Only one exchange per order is permitted. Store credits are valid for 90 days. We do not give refunds only store credits.

Eligible Returns  for Exchange

Returns will be accepted for products from only the following brand manufacturers:

Jon Renau (Synthetic & Human Hair Wigs) 
Smart Lace (Synthetic and HD Wigs)
Raquel Welch WigsHairdo Wigs

Expressions (Synthetic Wigs)

Gabor (Synthetic Wigs)

New Image (Synthetic Wigs & Human Hair Wigs)
Forever Young (Synthetic Wigs)
New Look (Synthetic Wigs)

Easi Part Top Pieces (Synthetic and Human Hair)

Easi Volume & Easi Xtend Hair Extensions


Any and all other items not included on the above list, including discounted, sale, clearance or promotional store items are final sale.

How to Return an Eligible Product


Customers must request approval for returns. Please email us to request approval or contact us through your online account.

If your item is approved an RMA# (Return Merchandise Authorization Number) will be sent to you. Packages received without an RMA# will be refused and returned to sender. RMA numbers must be requested within 48 hours of receipt of your order delivery.

If the item you wish to return/exchange is eligible for return, we will contact you within 24 hours with return instructions and an RMA# If your item is not eligible, it will be denied and an RMA will not be issued. Any items sent without an approved RMA (Return Merchandise Authorization) will be refused and returned back to you at your cost.

A restocking fee of 15% applies to all synthetic wigs and 30% fee to all human hair wigs that are eligible for return plus processing fees. Customers are responsible for all associated shipping costs.

Returnable items must not have been brushed or worn and free from scents such as smoke or perfume. All packaging and product tags must intact. Hair & Beauty Canada reserves the right to refuse any returns that do not meet above requirements at our discretion and items will be shipped back at senders cost.

Store Credit / Exchange Processing

You should expect to receive your store credit (if eligible) within four weeks of giving your package to the return shipper, however, in many cases you will receive your credit sooner. The store credit processing period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

 

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Love the fit and easy care

Feather Lite Petite Cap

The Feather Lite Petite Cap is my all time favourite of all my purchases of wigs from Hair and Beauty Canada . In fact, down the road, I may just order another one as I have never had such a comfortable, totally fitted to my head size and having the right amount of hair wig ever! My wig purchases have all been because I have lost much of my hair due to the chemo treatment I am taking for cancer. Everyone cannot believe that it is a wig. I even fooled the Cancer Pharmacist, the Cancer Doctor and the haematologist from Calgary who all thought that my hair had grown back in! At any rate, I love this little wig and I worry that I am wearing it far too much and that I will wear it out. Thank you Hair and Beauty for supplying me with something that is a pleasure to wear during a time that is difficult enough without feeling that your head is drawing the wrong kind of attention!

Thank you Linda for always sharing your feedback with our online community. It helps our shoppers find the best products in our store. We appreciate your business.
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3/5

Classy

Thank you for sharing. We are pleased to know that the Classy hair wrap worked out for you.
5/5

Spring Green Fresh Tone Coloured Contact Lenses

Thank you for sharing. We are pleased to know that these color contacts worked out for you. We would love to see a pic!
Review of Petite Simplicity Wig

This is a beautiful little wig. The styling is perfect – close to the head giving a realistic look just like your own hair with a new color and stylish look. It is a pleasure to wear – lightweight and fits very well. The wig definitely earns all of the five stars at which I have rated it.