Hair & Beauty Canada offers returns, exchanges, and store credit on most items in our store based on relative manufacturer policies. We do not issue refunds, unless an order is cancelled or unavailable, so please order carefully.
Returns will be permitted for an exchange or store credit from the product manufacturers listed below within 7 days of the receipt or delivery which will be identified from the delivery tracking number.
We offer one exchange per order with store credits valid up to 90 days.
Eligible Returns for Exchange
(Update: Please note due to safety precautions relating to Covid 19, hats and turbans are not eligible for return. All other policies below in effect as usual)
Returns will be accepted for products from only the following brand manufacturers:
Jon Renau (Synthetic & Human Hair Wigs)
Smart Lace (Synthetic and HD Wigs)
Raquel Welch Wigs
Expressions (Synthetic Wigs)
Gabor (Synthetic Wigs)
New Image (Synthetic Wigs & Human Hair Wigs)
New Look (Synthetic Wigs)
Easi Part Top Pieces (Synthetic and Human Hair)
Easi Volume & Easi Xtend Hair Extensions
Final Sale applies to:
Any and all other items not included on the above list, including all discounted, sale items, clearance collections, all human hair wigs, all wigs from the Popular & Trending Wig Outlet Collections and any and all promotional store items are final sale. Thank you for your understanding.
Due to the nature of the types of products that we sell ("personal use items") for reasons, all sales are final for hygienic reasons with the exception the eligible wig manufacturers listed below. Please note that all sales and discounted items, including items on our Clearance pages, will also be a final sale as outlined below. These terms must be adhered to before completing orders online. Your cooperation is most appreciated and we strongly encourage all shoppers to contact us with information about a product before ordering to ensure you are ordering a suitable item.
Exchange Policy and Procedures
How to Return an Eligible Product
Customers requiring a return must first contact us by email to request a return authorization number. This number is used to identify your return.
If your item is approved an RMA# (Return Merchandise Authorization Number) will be issued to you via email. Packages received without an RMA# will be refused and returned to sender. RMA numbers must be requested within 48 hours of receipt of your order delivery.
If the item you wish to return/exchange is eligible for return, we will contact you within 24 hours with return instructions and an RMA#
If your item is not eligible, it will be denied and an RMA will not be issued. Any items sent without an approved RMA (Return Merchandise Authorization) will be refused and returned back to you at your cost.
A restocking fee of 15% applies to all synthetic wigs and 30% fee to all human hair wigs (that are eligible for return) plus processing fees. Customers are responsible for all associated shipping costs.
Returnable items must not have been brushed or worn and free from scents such as smoke or perfume. All packaging and product tags must intact. Hair & Beauty Canada reserves the right to refuse any returns that do not meet above requirements at our discretion and items will be shipped back at senders cost.
Store Credit / Exchange Processing
You should expect to receive your store credit (if eligible) within four weeks of giving your package to the return shipper, however, in many cases you will receive your credit sooner. The store credit processing period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).