Returns & Exchanges Policy
RETURNS & EXCHANGES POLICY
Hair & Beauty Canada offers flexible, no hassle returns for eligible items in our online store. We want all of our customers to be happy with their purchases and we understand that sometimes, things happen and you may need to return your item for something else.
Keeping this in mind, we also need to abide by manufacturer policies so it is important that all shoppers contact us prior to placing orders to ensure items are suitable and returnable. Due to the nature of the types of products that we sell ("personal use items") we are required to follow product manufacturer guidelines for the safety of all our customers.
When shopping online with us, as standard retail policy, these terms must be adhered to before checking out and completing your order online. Your cooperation is most appreciated and we strongly encourage all shoppers to contact us if you have questions at any time. We are always here and happy to help assist you with your purchases.
All sale items and discounted items are final sale. Customized products such as custom human hair wigs are also final sale.
Please note that all sales and discounted items, including items on our Clearance pages, will also be a final sale as outlined below.
Returns & Exchanges are Available for over 1,000 items Online!
Hair & Beauty Canada offers returns, exchanges, and store credit on over 1,000 items in our store based solely on manufacture return policies.
Hair & Beauty Canada does not issue refunds, unless an order is cancelled or cannot be fulfilled, so please order carefully.
Returns will be permitted for an exchange or store credit from the product manufacturers listed below within 7 days of the receipt or delivery which will be identified from the delivery tracking number.
We offer one exchange per order and store credits are valid for 90 days.
Eligible Returns for Exchange 👍
(Update: Please note due to safety precautions relating to Covid 19, hats and turbans are not eligible for return. All other policies below in effect as usual)
Returns will be accepted for products from only the following brand manufacturers:
Jon Renau (Synthetic & Human Hair Wigs)
Smart Lace (Synthetic and HD Wigs)
Hairdo Wigs (select styles and colours)
Raquel Welch Wigs (select styles and colours)
Expressions (Synthetic Wigs)
Gabor (Synthetic Wigs)
New Image (Synthetic Wigs & Human Hair Wigs)
New Look (Synthetic Wigs)
Easi Part Top Pieces (Synthetic and Human Hair)
Easi Volume & Easi Xtend Hair Extensions
Final Sale applies to:
Any and all other items not included on the above list, including all discounted, sale items, clearance collections, custom designed glueless or full lace human hair wigs, all wigs from the Popular Wigs Collections and the Wig Store brand.
EXCHANGE POLICY PROCEDURES
How to Return an Eligible Product
Customers requiring a return must first contact us by email to request a return authorization number. This number is used to identify your return.
If your item is approved an RMA# (Return Merchandise Authorization Number) will be issued to you via email. Packages received without an RMA# will be refused and returned to sender. RMA numbers must be requested within 48 hours of receipt of your order delivery.
If the item you wish to return/exchange is eligible for return, we will contact you within 24 hours with return instructions and an RMA#
If your item is not eligible, it will be denied and an RMA will not be issued. Any items sent without an approved RMA (Return Merchandise Authorization) will be refused and returned back to you at your cost.
A restocking fee of 15% applies to all synthetic wigs and 30% fee to all human hair wigs (that are eligible for return) plus processing fees. Customers are responsible for all associated shipping costs.
Returnable items must not have been brushed or worn and free from scents such as smoke or perfume. All packaging and product tags must intact. Hair & Beauty Canada reserves the right to refuse any returns that do not meet above requirements at our discretion and items will be shipped back at senders cost.
Store Credit / Exchange Processing
You should expect to receive your store credit (if eligible) within 30 days of giving your package to the return shipper, however, in many cases you will receive your credit sooner. The store credit processing period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days). We always strive to complete store credits as soon as possible.