Due to the nature of the types of products that we sell ("personal use items") for reasons, all sales are final for hygienic reasons with the exception the eligible wig manufacturers listed below. Please note that all sales and discounted items, including items on our Clearance pages will be also be a final sale.
Hair & Beauty Canada does not issue refunds (only store credits) so please order carefully.
Returns will be permitted for an exchange or store credit from the product manufacturers listed below within 7 days of receipt. Only one exchange per order is permitted. Store credits are valid for 90 days. We do not give refunds only store credits.
Eligible Returns for Exchange
Returns will be accepted for products from only the following brand manufacturers:
Jon Renau (Synthetic & Human Hair Wigs)
Smart Lace (Synthetic and HD Wigs)
Envy (Synthetic Wigs)
Raquel Welch Wigs
Expressions (Synthetic Wigs)
New Image (Synthetic Wigs & Human Hair Wigs)
Forever Young (Synthetic Wigs)
New Look (Synthetic Wigs)
Easi Part Top Pieces
Easi Volume & Easi Xtend Hair Extensions
Any and all other items not included on the above list, including discounted, sale, clearance or promotional store items are final sale.
How to Return an Eligible Product
Customers must request approval for returns. Please email us to request approval or contact us through your online account.
If your item is approved an RMA# (Return Merchandise Authorization Number) will be sent to you. Packages received without an RMA# will be refused and returned to sender. RMA numbers must be requested within 48 hours of receipt of your order delivery.
If the item you wish to return/exchange is eligible for return, we will contact you within 24 hours with return instructions and a RMA# If your item is not eligible, it will be denied and an RMA will not be issued. Any items sent without an approved RMA (Return Merchandise Authorization) will be refused and returned back to you at your cost.
A restocking fee of 15% applies to all synthetic wigs and 30% fee to all human hair wigs that are eligible for return plus processing fees. Customers are responsible for all associated shipping costs.
Returnable items must have not been brushed or worn and free from scents such as smoke or perfume. All packaging and product tags must in tact. Hair & Beauty Canada reserves the right to refuse any returns that do not meet above requirements at our discretion and items will be shipped back at senders cost.
Store Credit / Exchange Processing
You should expect to receive your store credit (if eligible) within four weeks of giving your package to the return shipper, however, in many cases you will receive your credit sooner. The store credit processing period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).